Protect your credentials.
Keep your PIN, password and one-time codes private. Do not store a PIN with a payment card.
Check before acting.
Unexpected requests for money or private details? Contact the institution through a channel you already know is genuine.
Report concerns promptly.
If you suspect exposed credentials or unauthorised card use, notify your financial institution promptly. Keep an incident record without recording secret codes.
Understand the tool you use.
These website tools help you plan figures and questions. Ask the SACCO to confirm its approved channels for actual financial transactions.
Read BNR’s guidance on financial consumers’ rights and responsibilities. BNR consumer booklet ↗